Refund Policy
Effective Date: 01/04/2026
Welcome to BRAINBUG ANALYTICS PRIVATE LIMITED.
We strive to provide high-quality online learning experiences through our courses, training programs, and digital educational services.
Please read this Refund Policy carefully before making any purchase on our website:
Website: https://brainbuganalytics.com/
By purchasing any course or service from our platform, you agree to the terms outlined in this Refund Policy.
1. General Policy
All payments made for online courses, training programs, certifications, workshops, and digital services are generally non-refundable once the purchase is completed.
As our products are digital in nature and provide immediate access to learning materials, users are advised to review all course details carefully before making payment.
2. Eligibility for Refund
Refunds may be considered only under the following exceptional circumstances:
- Duplicate payment made for the same course or service
- Technical issue preventing access to the purchased course that cannot be resolved by our support team
- Payment successfully completed but course access not provided due to a verified system error
- Incorrect transaction caused by a technical malfunction on our platform
All refund requests must be submitted within 7 days from the date of purchase.
3. Non-Refundable Cases
Refunds will not be provided under the following situations:
- Change of mind after purchase
- Lack of time or inability to complete the course
- Dissatisfaction based on personal preference
- Failure to understand course content
- Partial or complete course usage
- Downloaded, accessed, or viewed course materials
- Failure to attend live sessions or webinars
- Violation of platform policies or Terms & Conditions
4. Refund Request Process
To request a refund, users must contact our support team with:
- Full name
- Registered email address
- Proof of payment/transaction ID
- Reason for requesting refund
Email: info@brainbuganalytics.com
All refund requests will be reviewed and verified by our support team. If approved, the refund will be processed to the original payment method within 3–5 business days.
Processing time may vary depending on banking partners or payment gateway providers.
5. Course Access Termination
If a refund request is approved:
- Access to the purchased course will be revoked immediately
- Any downloadable materials or benefits associated with the course must no longer be used
- The user account may be restricted from accessing refunded services
6. Fraudulent or Abuse Claims
BRAINBUG ANALYTICS PRIVATE LIMITED reserves the right to reject refund requests in cases involving:
- Fraudulent claims
- Abuse of refund policy
- Excessive refund requests
- Violation of Terms & Conditions
Appropriate legal or administrative action may be taken where necessary.
7. Changes to This Refund Policy
We reserve the right to modify, update, or change this Refund Policy at any time without prior notice.
Any updates will be posted on this page along with the revised effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions regarding this Refund Policy or need assistance related to payments or refunds, please contact us:
BRAINBUG ANALYTICS PRIVATE LIMITED
Website: https://brainbuganalytics.com/
Email: info@brainbuganalytics.com
Phone: +91 9856985698
Address:
Office No.103, Kirti Shikhar Tower,
Janakpuri District Centre,
New Delhi, South West Delhi, Delhi – 110058
